Matalonco Garage Doors
Same Day Garage Door Repair New York

Matalonco Garage Doors - FAQ


Matalonco Garage Doors and Gates, specialize in garage doors and rolling gates repair in New York. During years in the garage doors field, we gathered questions which we were asked before more than once. We offer you this information, with hope that it will help you to better use your garage door. Please note, that this information can not replace a visit from a licensed garage door technician, that come to your place and inspect the garage door or the gate.

Garage Doors FAQ

Disclaimer: All the information that we provide on here, is for general information purposes only, and it cannot replace the opinion of a professional garage door tech on site. All The information we provide on this site does not substitute for advice from a licensed professional garage door technician. We highly recommend, that if you have a problem with your garage door, to stop using the door, and to contact a garage door contractor to come and inspect the door.

What is garage door maintenance?

Every garage door and gate need to be maintained. We recommend to maintain the door at least once every six months. Beside the maintenance, which include lubrication of the garage doors parts, there are some tests and inspection that should be done: A visual inspection, to see that the garage door is balanced, and all the parts are in good condition, and that there are no broken or loose parts. A mechanism test, including the safety photo eye sensors, to make sure that the door is safe to use (It is by federal low, that every garage door should be equipped with a safety mechanism, to protect people or objects from getting hurt.
Besides that, the lubrication of the parts, help preserve the parts from rust or from the weather damages, and help the door work in a smoother way.
If you decided to do the maintenance by yourself, without the help of a garage door or rolling gate contractor, it is important that you will be careful, and make sure that you know exactly what you are doing, make sure that all the people who use the door know that you are performing the maintenance, and make sure no one is going to try and use the door while you are working on it.

What is garage door spring?

The spring systems, is the force that assist the garage doors movement and its balance. Not every spring fit every garage door, and a good garage door contractor should know what is the right spring for each door. Garage door use 2 kinds of spring: Extension springs, which are located on the sides of the doors (above the tracks), and usually are being used for lighter doors. And torsion springs, which are located on top of the door, usually 2 springs for a door, but sometime more or less than that.
A broken garage door spring is one of the common problems that can lead to a garage door that cannot be used. The reasons for a broken garage door spring can change from poor maintenance, or no maintenance at all, to a spring that doesn’t fit the door, or that wasn’t installed correctly. But no need to worry, you don’t have to replace the whole door, all you need is to replace the broken spring with a spring that fit the size and the weight of the door, and to maintain the garage door to try and minimize the chance that the spring will break again.
The garage door springs are under a lot of tension. When they break, they can be dangerous to the people or the objects that are near the door. And a garage door with a broken spring should not be used, and should be repaired by a licensed garage door repairman. To try and minimize the damage, in case a spring will break, a safety cables should be installed (on extension springs). Although the safety cables are not necessary for the garage door to work, they are needed to protect the surrounding area in case the spring will break. Whether it is a broken garage door spring in Queens, or a broken commercial garage door in Brooklyn, We can help.

What are garage door safety cables?

Every garage door with extension springs system, should include safety cables. Although they are not being used during the opening and closing of the garage door. They are important for the safety of the people, and the objects which located near the door, including protecting the door itself. A safety cables installation is not a complicated job, and can be done by any professional garage door tech.

What is wrong with my garage door?

This is one of the question that we are being asked few times a day. There is no one special reason that lead to a stuck garage door, or a to a broken garage door. But there is one thing that all the garage doors have in common: A door with a problem should not be used. Here is a partial list of garage door problems, that can show you how complicated a garage door can be: Broken spring, broken opener, torn cable, broken pulley, broken section, out of track garage door, and many more. The best thing for you to do, will be to stop trying to use the garage door, and contact a local garage door company. We offer a same day garage door repair service around New York. From garage door repair in Harrison NY, to garage door repair in Staten Island, we will always be there to assist you.

What is a rolling gate maintenance?

Maintenance is very important when it comes to rolling gate in New York, since the weather here isn’t friendly to the rolling gate and its parts. A rolling gate maintenance should be performed at least twice a year, and its better if it will be done by a professional gate contractor, since not all the parts should be lubricated, and lubricating the wrong parts can even have a negative result. Beside the lubrication, the rolling gate maintenance is a chance to inspect the gate in terms of safety and broken parts. It is better to discover broken or damaged parts during the inspection, than to find out about them when the rolling gate is already stuck and need a repair service. Whether your roll up gate in Manhattan is broken, or your rolling gate in Queens need a tune up, we are here to help.

Why my rolling gate is getting stuck?

There is no one unique reason that cause a rolling gate to get stuck. Sometime it is a problem with the operator, and sometime the problem is with the spring or one of the slats. But no matter what the reason is, even if the gate is still operable, we recommend you to contact a rolling gate contractor to come and inspect the gate. Since you don't want the rolling gate to completely stop working at the worst timing. And as we see on a daily basis, that a rolling gate problem never disappear, but it only getting worst. So do not ignore the problem, something that will probably just make it worst, and contact a gate repair company.

How to choose a garage door?

When you are looking for a new garage door, you should be looking – beside the color, design and material, for 2 important things: You should be looking for a contractor that use high quality garage door and parts, and for a contractor which is experienced in the garage doors installation. Once you are sure you found those 2 things, then you can move on to the decision – which garage door is the best for me.
Click here to read an article about how to choose a garage door.

What areas do Matalonco Serve?

We are based in New York, and we serve all 5 boroughs, Long Island and Westchester county. We are doing our best to give you the fastest and the most professional service, the one that made us so famous. We are committed  to a same day garage doors and rolling gates service in New York. If you live in New York, and you are not sure that you can use our services, just contact Matalonco Garage Doors, and we will gladly assist you.

What are your operating hours?

Due to the nature of our services, we offer a 24-7 garage doors and rolling gates repair service. We know that not once, it seem like that garage door picked the worst timing to stop working and you need to get it fixed ASAP. All you need to do, whether it is a garage door repair in Scarsdale, is to call us, and we will send someone to help you get the garage door back on track.

What method of pavements you accept?

We are proudly accept all major credit cards and checks.

Where can we see reviews about Matalonco?

You can read our customers reviews here, or you can find us on Yelp.

Do you offer promotions?

We appreciate every customer, who choose us to perform their next garage door project. As appreciation, we offer garage doors discount coupons, for garage door repair, installation and maintenance. All you need to do, is to visit our garage doors coupons page, and find the right coupon for you.

Do i need a garage door opener?

A garage door opener, can make it much easier to open and close the garage door, and if it is a high quality opener, there is no reason (with the right maintenance service) why it shouldn't work and serve your for many years with zero problems. There are few parameters you need to consider before installing a new opener, or when you decide to replace your garage door with a new door, and you are not sure if to buy a new opener as well. You should ask yourself: do i need an automated garage door? How often am i going to use the garage door? Who is going to use the door? What kind of operator should i buy?
But no matter what kind of opener you are planning to install, there is one thing you shouldn't ignore – The safety. You should know, that Federal law mandates every garage door openers to include safety features to prevent the garage doors from hitting objects in their path. It is important that the opener installer will install those safety feature such as Safety Sensors.

Which gate is the best gate for me?

Gates can come in many variations, in terms of shape, color and design. Some gates, such as rolling gates, need to provide security, and keep the uninvited outside. Some need to add decoration to the entrance where they are located. Some gates need to be massive and strong, and some need to be light, and need to blend into the area where they are installed. But all of them have one thing in common, they all need to be reliable, and to work whenever they are needed.
We, at Matalonco Garage Doors, believe that the key for a good gate, no matter if it is commercial gate, or a residential gate, start from the installation, when you use a top quality parts, and when the installation is being done by a professional contractor, and the gate will be maintained every 6 months, there is no reason why the gate won't work for many years.
From rolling gates, to swinging gates, when it comes to gate repair and installation in New York, we are the solution.

Garage Door And Safety?

We are used to a garage door that serve us whenever we need it, and that work in a perfect way most of the time. The problems begin when the garage door have a problem. Sometime the problem is from the kind, that allow that door to continue open and close, although not in an optimal way. Using this door will be a mistake, and can even be dangerous. Do not think that the problem is going to disappear. from our experience, not only that the problem is not going to disappear, but it is going to get worst, until the door will not work anymore, and you will need a repair service, that will probably cost you much more than if you would of stop using it when the problem just started. 
By law, every automated garage door, should include safety features to prevent the garage doors from hitting objects in their path. If you have a problem with your garage door sensors, it is important that you will stop using the door until the problem will be solved. Beside that, if your garage door is equipped with extension springs, you should make sure that there are safety cables installed, that will prevent or at least reduce the damage in case the spring will break. 
Again, if your garage door or rolling gate is not working, stuck, or making noises, STOP USING THEM, and contact a garage doors company.




Matalonco Garage Doors And Gates

TEL: 800-673-7917

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Comments - Any Questions? Ask here, and Matalonco's specialists will answer!

  1. Jason.G-Reply
    17 March, 2014 at 12:48 pm

    I once tried to fix my door, and i did a bigger damage. I would like to tell everybody that they should be careful when they try to fix the door themselves, since the door is very heavy. When i tried to fix mine, i destroyed the opener, and at the end, instead of 65$, that i would of pay for a repairman, i ended with 445$.

  2. Griffin-Reply
    18 March, 2014 at 10:21 pm

    That is great staff, but i did not understand when i should do the tune up for my garage door. I live in White Plains, and i have a double garage door. I live in this house for 6 years, and never did a tune up. What should i do?

    1. 18 March, 2014 at 12:31 pm

      First, since it has been many years since your garage door was maintained, we can recommend you to use the service og a garage door company. If you insist to do it yourself, please be careful, and make sure that you know what you are doing. It is not enough to lubricate the right parts, you also need to check and adjust the parts, to make sure there are no lose or broken parts, and if there are, they should be replaced.

      1. Griffin-Reply
        19 March, 2014 at 11:21 pm

        Thanks for the info, i read it, and tried to do it myself, but then i saw that one of the wires is so old, that it need to be replaced, thanks for the tip, that recommend to check for broken or loose parts, it really helped ;)

    1. 21 March, 2014 at 07:31 am

      What do you think about a garage door tune up package, that will include a garage door lubrication, springs adjustment, opener adjustment (in case there is one), replacement of 8 of the rollers, and inspection. And all of it for only 65$!

      1. Michelle-Reply
        22 March, 2014 at 10:43 am

        That sound like a good deal. I actually ready to purchase it, if it is already on, since i ignored the need for tune up for too many years now...

        24 March, 2014 at 08:43 am

        I think that everyone with a garage door is going to use this deal. Just to think that you will get a garage door that work as new, for a ridiculous price, is something that can't be ignored.

        24 March, 2014 at 11:22 am

        What if i have a problem with the garage door, will the deal cover that as well?

        25 March, 2014 at 09:10 am

        Thank you for the advise. To answer your questions Tamalas, the deal will not include a repair service, if the tune up can fix the problem, then you are lucky, but if there is a repair that require more work, you are going to have to discuss that with the tech when he come to your place.

    1. 29 March, 2014 at 02:31 pm

      I can't open my garage door in Chappaqua. The door used to work and everything was ok, but after we had a flooding, the garage door just stopped working. I am not sure what is the reason for the problem, since this door used to work with no problems for the last 9 years. Can you help? Thanks.

      1. Matalonco-Reply
        30 March, 2014 at 08:31 pm

        Hi Roger. It is hard to say what is the reason that stopped your garage door. There are many options that could cause that. You need someone to come to your place and inspect the door. Since you had a flooding in your house, the reason may even be something that isn't a garage door problem. There is an option that you have electricity problem, which mean that the garage door does not receive power, and that you need to contact an electrician to come to your house and repair the electricity, before you will be able to use the door again.

    1. 28 May, 2014 at 06:42 pm

      Hi, good information so far. My torsion spring is broken, and after watching few Videos on Youtube, I decided to replace the broken spring myself. I just don’t understand how to take the metal pipe out so I will be able to take out the broken spring and replace is with a new spring (I already purchase the spring, I just need to install it). Thanks.



      1. Matalonco-Reply
        29 May, 2014 at 10:08 am

        Hi Robert. You are not the first to ask that question. Many people are not sure if they should repair or replace their garage door. We have an article about it, which may help you make the right decision. Many doors have the year of installation written on the side of the door (on the part that face the tracks). In general, you should ask yourself what is the reason to replace the door : Is it a cosmetic question? Does the door work fine? How often are you using the door, what is the condition of the door and the hardware?
        If you are not sure, we can always send you one of our technicians to take a look at the door and give you an advice. Hope this is helping. Matalonco team.

    1. 28 May, 2014 at 06:08 pm

      Hi, good information so far. My torsion spring is broken, and after watching few Videos on Youtube, I decided to replace the broken spring myself. I just don’t understand how to take the metal pipe out so I will be able to take out the broken spring and replace is with a new spring (I already purchase the spring, I just need to install it).


      1. Matalonco-Reply
        29 May, 2014 at 07:44 am

        Hi Tim.
        You should know that replacing a broken torsion spring is not an easy job, and we recommend you to contact a garage door company to do the repair for you. We avoid giving advices which may put you in risk, especially when it come to a complicated project such as torsion spring replacement. The process is very complicated, dangerous, and every repair is a unique project. The Youtube Videos are good, but they are good if you had the exact same door that you have right now, and since every garage door has different weight it need the exact spring for it.
        We once had a garage door customer in Scarsdale who tried to repair the door by himself, and ended with a broken garage door, and he almost got seriously injured during the process.

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